Who we are
Prezento AI is a service provided by Real Soft Invest SRL, tax ID 32595470, trade register no. J32/1092/2013, registered office Str. Doamna Stanca nr. 1, bl. 1, ap. 12, Șelimbăr, Sibiu county, Romania, share capital 200 lei. You can write to us at any time from the support page.
What Prezento does
Prezento is a web app that turns the photos and details of a listing into presentation videos for social networks, in vertical, feed, landscape and long YouTube formats. Videos are made in your browser; the photos and listing data are kept in your account, on servers in the European Union.
Your account
- To use the app you need an account and a phone number verified by SMS.
- You are responsible for your login details and for what is done from your account. An account can be used on a limited number of devices.
- The details you enter in your account and for invoices must be true.
The trial video
The first video is free, without a watermark, with the line “Video made with Prezento AI” on the end card, once per verified phone number.
Plans and payments
- The plans, what they include and their prices are those on the pricing page. The prices shown are the final prices you pay.
- Payment is made by card, through Stripe. We do not see or store your card details.
- A subscription renews automatically at the end of each period until you cancel it. After cancelling, it stays active until the end of the paid period.
- Videos included in a plan do not carry over to the next month. Add-ons are valid for 12 months.
- If a payment fails, you have a few days to make it; after that, exports stop until it is paid.
- An invoice is issued for every payment, with the billing details in your account.
Right of withdrawal
If you are a consumer (buying as an individual), you can withdraw from a new subscription or an add-on within 14 days of buying it, without giving a reason. Renewals of a subscription are not new contracts.
You withdraw in the app, on the Subscription page, with “Withdraw from contract here” (the “Withdrawal from contract” link is also in the site footer): you pick the contract, write your name and e-mail and press “Confirm withdrawal”. You get the confirmation right away, with the date and time, by e-mail and in your account. The subscription stops renewing and you get your money back within 14 days, to the card you paid with. If you asked us to start right away and have already used part of the service, the value of the part used may be kept.
Your content
- The photos, texts, logos and music you upload or import remain yours, or belong to those who gave you the right to use them.
- You confirm that you have the right to use them in videos and to publish the videos on social networks.
- You allow us to store and process them only to provide the service.
- Importing from a link only takes the public information on that page; you are responsible for how you use it.
What is not allowed
- Using the app for illegal or misleading content, or content that infringes the rights of others.
- Trying to get around the limits, the Prezento AI line on the trial video or payment.
- Automated use of the app that overloads it or affects other users.
Affiliate program
Affiliates are bound by the rules published on the affiliate page. We may stop an affiliate link that is abused, for example through spam, deception or referrals to one's own accounts.
Availability and liability
We do our best to keep the app running without interruption and your data safe, but we cannot guarantee this at every moment. To the extent permitted by law, we are not liable for indirect losses, and our total liability is limited to the amount you paid in the last 12 months.
Closing your account
You can delete your account at any time from the Account page. Listings, photos and account data are deleted; invoices and payment records are kept as long as the law requires. We may suspend or close an account that breaks these terms.
Personal data
How we use your data is explained in the privacy policy.
Changes
We will let you know in advance, by e-mail or in the app, about important changes to these terms.
Governing law
Romanian law applies. You can write to us at any time for an amicable solution. If you are a consumer, you may also contact the Romanian National Authority for Consumer Protection, including for alternative dispute resolution (reclamatiisal.anpc.ro).